What product types are available?
Florist delivered items: These products are delivered within most areas of the United States. Items are arranged and fulfilled by local florists and available for same day delivery. Product IDs denoted with the prefix 'BF'.
Direct ship items: These are delivered via common carriers such as FedEx & UPS within the continental United States, and are not available for same day delivery. Arrangements are placed in gift boxes and some personal assembly is required. Product IDs are denoted with the prefix 'DS'.
Product & delivery questions
Can I cancel at any time?
Yes, you may cancel your order with Florists.com at any time (but if your order is set out for delivery and it is already on the delivery truck then your order can not be canceled). For peak holidays such as Valentine's Day, Mother's Day and Christmas, no cancellations are permitted 4 business days before delivery date. In order to request an order cancellation, please contact us at firstname.lastname@example.org. Please allow 3-5 business days for a full refund to show on your credit card statement.
What if I'm not 100% satisfied?
If you are a customer that is unsatisfied with your order, we will offer a partial refund and provide you with an additional promotion code for a future order.
What happens after I place an order?
Once you have placed an order at Florists.com, you should receive a confirmation email. Upon receiving the confirmation e-mail, you will also receive a delivery fulfillment email. The delivery fulfillment email indicates that your order was placed and the local florists now has it in their system.
How are shipping and delivery charges determined?
Florists.com determines shipping and service delivery charges based on a number of factors like weight, peak demand, and location. Generally we charge a flat rate $14.99 shipping and handling fee. Based on where you live we also add taxes to orders. Peak charges for Valentine's day, Mother's day and Christmas may be different.
What’s the best way to get in contact with a service rep etc?
If you would like to speak with a customer service representative, you can submit a support ticket at here. We will make sure to answer all your questions promptly.
What can I do if I am in a zip code cut off?
A Zip-Code cut off is an area where we do not have a local florist to fulfill an order for a recipient. When there is a zip-code cut off, Florists.com provides customers with an option of ordering a “Direct Shipped” product. A “Direct Shipped” product is an arrangement's placed in a gift box. Some personal assembly is required. However, these products are not available for same day delivery. “Direct Shipped” products delivery time usually ranges around 1-2 business days.
What does it mean when my order is not delivered on the day requested?
When an order is not delivered the same day, there may be several reasons: 1. Order was placed really late and the delivery truck already left in that zip code. 2. Local florist did not have the proper items to fulfill your order properly. 3. We don’t have any local florists delivering to the delivery zip code
How can I determine the status of my order?
The fastest way to determine the status of your order is to submit a support ticket at www.florists.com/pages/customer-service. You will then receive an email confirming your order status.
Oops! I forgot to add a card message what can I do?
If you find that there is an issue with your order such as forgetting to put a card message, or an address change please contact us immediately so we can resolve this problem before the delivery date. You can reach us at 1-800-356-7478, or submit a support ticket at www.florists.com/pages/customer-service.